Legal

Terms of service

Last updated 13 October 2026. These terms apply to TotaleLearning Hub, TotaleLearning Hub for business and the TotaleLearning Course Builder.

1. Who we are and who these terms are for

The services are provided by Total eLearning Ltd, trading as TotaleLearning, company number 10806009, registered office 71-75 Shelton Street, London, England, WC2H 9JQ (“TotaleLearning”, “we”, “us”). You can reach us at hello@totalelearning.com.

Our services are for schools, trusts, businesses and other organisations, and for the people who use them on an organisation’s behalf. By creating an account, accepting an invitation or using the services you agree to these terms on behalf of your organisation and confirm that you are allowed to do so. If you use the services as a consumer rather than for business purposes, your statutory rights are not affected by anything in these terms.

2. The services

TotaleLearning Hub is a learning management system for assigning training, recording completions and reporting on compliance. Course Builder turns documents you upload, or a brief you give, into interactive courses with activities, knowledge checks and, where you choose, narration and short videos, which you can export as SCORM packages or publish to a Hub.

We may change or improve the services over time. We will not remove a feature you rely on without reasonable notice, except where we must for security or legal reasons.

3. Courses written with AI are drafts for you to review

Course Builder uses artificial intelligence to plan and write courses, design pictures and produce narration and videos. AI can misread a source, leave something out, or state something that is not in your document. Every course it produces is a draft. Before you publish a course or use it to train anyone, you must review it for accuracy and completeness against your own source material and your own policies, and correct anything that is wrong. The builder gives you tools for this, including a source coverage estimate, a source audit and screen-by-screen editing, and asks you to confirm that you have reviewed a course before you export it.

Nothing produced by the services is legal, regulatory, safety, medical, safeguarding or other professional advice. Where training must meet a statutory standard, you are responsible for checking that the course you publish meets it. We do not promise that a course will satisfy any inspection, audit, regulator or insurer.

Some videos are made with third-party AI services. They may carry provenance markings. Where the law or the platform you publish to requires AI-generated content to be labelled, you are responsible for the label.

4. Your documents and your courses

You keep ownership of the documents you upload, the briefs you give, and the courses, exports and other outputs the services produce from them (your “content”). You give us a licence to store, process and reproduce your content only as needed to provide the services to you, to keep backups, and to improve the reliability of the services. We do not use your content to train AI models and we do not share it with other customers.

You promise that you have the right to upload your content and to have courses built from it, including any copyright and database rights in documents written by others, and that your content does not break the law or anyone’s rights. If someone claims that your content infringes their rights, you will cover the costs and losses we reasonably incur as a result. If we receive a credible complaint we may suspend access to the content concerned while we look into it, and we will tell you when we do.

Where your content includes personal data, for example staff names in a policy or a safeguarding contact, we process it on your instructions as your processor. Section 9 explains this.

5. Accounts, trials and payment

Invited accounts are set up by us under a separate order, quote or agreement, and are invoiced on the terms stated there.

Self-serve Course Builder plans are bought online. Each plan starts with a free trial of the length shown at checkout. You enter a card at checkout. Nothing is charged during the trial, and the trial gives a limited number of credits to try the builder; course downloads unlock with your first payment. At the end of the trial your card is charged for the plan you chose, and then monthly on the same date, unless you cancel from your account page before the trial ends. One free trial is available per organisation and per payment card; a card that has already been used for a trial starts a paid plan straight away, and we tell you so before anything is charged.

Plans renew automatically each month until cancelled. You can cancel at any time from your account page; cancellation takes effect at the end of the current billing period and you keep your credits until then. We do not refund part of a billing period already paid for, except where the law requires it or where we have failed to provide the service. Prices are in pounds sterling. We are not currently registered for VAT, so no VAT is added; if that changes we will give you at least 30 days’ notice before VAT is added to your plan. We may change prices with at least 30 days’ notice by email; the change applies from your next renewal after the notice period.

Credits pay for building courses, videos and other work. Monthly allowances reset on your billing date and do not carry over. Credit packs bought in addition are valid for the period shown when you buy them. Credits have no cash value and cannot be transferred or refunded, except where the law requires it. Credits for a build that fails on our side are returned.

Payments are taken by Stripe. We do not see or store your full card details.

6. Acceptable use

You must not use the services to:

  • upload or build content that is unlawful, defamatory, discriminatory, or that infringes someone else’s rights;
  • upload personal data you have no right to share, or special category data beyond what the training genuinely needs;
  • attempt to gain access to accounts, data or systems that are not yours, probe or test the security of the services without our written agreement, or disrupt the services;
  • resell, sublicense or share your account or your credits with anyone outside your organisation;
  • copy, reverse engineer or build a competing product from the services, or use automated means to extract our themes, templates or prompts;
  • use the AI features to generate content that is misleading, harmful, or that impersonates a person or organisation.

Each person using the services needs their own login. You are responsible for what is done under your organisation’s accounts, and for keeping passwords safe. Tell us at once if you think an account has been compromised.

7. Our intellectual property

We own the services, including the software, themes, templates, interaction designs, prompts and documentation, and all rights in them. These terms give you a non-exclusive, non-transferable right to use the services for your organisation’s own training while your account is open. Courses you export contain our player and theme code so that they run in other learning systems; you may use that code as part of your exported courses and not otherwise.

8. Availability and support

We aim to keep the services available at all times but do not guarantee uninterrupted service. We may suspend the services for maintenance, and we will give notice where we can. Building a course depends on third-party AI services; when one is unavailable the builder falls back to a simpler method or tells you, and credits for work that could not be done are not taken. Support is by email at hello@totalelearning.com during UK working hours.

9. Data protection

Our privacy policy explains how we handle personal data about you and the people who use the services. Where you upload content that contains personal data about others, you are the controller and we are your processor. We process that data only on your documented instructions, which are to provide the services as described; we keep it confidential and secure; we use the sub-processors listed in the privacy policy, and we will tell you before adding one; we help you respond to data subject requests; we delete or return the data when your account closes; and we make information available to show we meet these obligations. A signed data processing agreement setting this out in full is available on request.

10. Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the purposes of these terms. Your content is your confidential information. This does not apply to information that is already public, that was known before it was shared, or that must be disclosed by law.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and our total liability to you for all claims arising in any twelve-month period is limited to the amount you paid us for the services in that period, or £1,000 if that is more.

In particular, because every course is a draft that you review and approve before use, we are not liable for the consequences of a course being published without that review, for errors in a course that a reasonable review would have found, or for your content infringing someone else’s rights.

12. Ending the agreement

You can close a self-serve account at any time from your account page or by emailing us; invited accounts end as set out in their order. We may suspend or end your access if you break these terms and, where it can be put right, you have not done so within 14 days of our asking, or if we must for legal or security reasons. When an account closes you can export your courses first; we then delete your content within 90 days, apart from backups, which are overwritten on their normal cycle, and records we must keep by law.

13. Changes to these terms

We may update these terms. For changes that affect your rights we will give at least 30 days’ notice by email or in the service. If you do not accept a change you may cancel before it takes effect. The date at the top shows when the terms were last changed.

14. General

These terms, together with your order where you have one and the privacy policy, are the whole agreement between us. Neither of us is liable for failure caused by events outside our reasonable control. You may not transfer your rights under these terms without our consent. If part of these terms is found invalid, the rest still applies. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that you may bring proceedings in your own country where the law gives you that right.

Questions about these terms: hello@totalelearning.com. See also our privacy policy.